March 26

Securus Technologies Continues To Stay Ahead Of Technology

The company recently announced the start of several trial programs aimed at curbing the threat that smuggler drones pose to prisons.

After extensive consultation, the company decided to employ a digital antenna structure much like its current wireless containment solution.

A recent press release from the company’s spokesperson indicated that the technology was improving with every trial; this will be very welcome news to the over three thousand law enforcement and corrections agencies with which Securus Technologies does business.

 

Customer Service Awards

Innovation is not the only thing that Securus Technologies is known for, the company’s customer relations is exemplary. Good customer service is crucial to a business because it keeps old clients and ensures that new clients keep coming back.

It is easy to net new clients through advertising, but customer service is what turns them into regular customers.

These awards are the gold standard when it comes to recognizing achievement in the business world. The company’s corporate escalations team won first place as they were picked as the customer complains team of the year.

Zelperita Jackson was placed second for customer service professional of the year recognizing her outstanding work as the customer service manager. The video visitation team came in third for front-line service team of the year.

These accolades reflect the company’s focus on customer satisfaction, which is a major factor in the company’s success.

Danny De Hoyos, the senior vice president in charge of operations at Securus shared some of their secrets to success in customer service.

He said that they pay special attention to dissatisfied customers, their corporate escalations team takes measures not only to address complaints but they also actively try to avoid them by working with other departments to rectify whatever brought about the complaint. The company was very proud of their various winners.

 

Conclusion

Securus Technologies is a company situated in Carrollton, Texas that specializes in providing technical support to security-related institutions. The company serves over three thousand five hundred law enforcement, public security, and prisons with over a million inmates in North America.

The company is committed to quality and efficiency as they provide incident management, communication, emergency response, information management, inmate self -service, and biometric analysis to their varied clientele.

Securus Technologies has prioritized innovation and customer service in their operations, and this has led to their remarkable success. Innovation means that new products and ideas secure the company’s long-term future, while their outstanding customer service ensures success in the short term.

June 14

How Securus Technologies Closed a Criminal Investigation

Trying to close a cold case can take me and my team days, weeks, or even years, all dependent on the leads and cooperation we get during that investigation. I was in charge of working one case where the suspect basically vanished into thin air after jumping bail, and his new identity meant he could be here in the city or thousands of miles away. I was getting heat to get this case closed, so I turned to some unconventional methods to get help.

 

The team at Securus Technologies had recently installed a new inmate call system in our local prison, and it was about time I was trained to use the LBS software to help in the investigation. The CEO of Securus Technologies, Ricard Smith, says that his 1,000 employees out of the Texas-based company all have but one objective, making this world safer for us all. We were going to see if that was true.

 

Once I was able to understand how the inmate call system could help, it made things easier. The software that monitors chatter between inmates on the phone does the work of dozen of corrections officers, identifying key verbiage that is needed in certain investigations. No sooner did we input the name of our suspect, we started to get hits. The covert alert feature pointed us in a very unlikely direction. It appears our suspect had his name changed but he was working for a landscaping company here in town.

 

The Securus Technologies system detected talk between a relative who was inquiring with his family about the suspect, not thinking anyone was listening or really caring about him. That tip lead us to the company early one day where we found our suspect working on a property, needless to say he was escorted to prison where he sits today.

 

January 24

How Has Securus Technologies Made Our Prison Calls Better?

Securus Technologies helps us place calls to the jails that we cannot make any other way. I am quite pleased to be using their system, and I hope others will follow suit. This article explains how we are using Securus, and there is a look at what it does for our family. I have been so happy to speak to imprisoned relatives, and I know they feel loved because we are calling them.

 

#1: Securus Is Simple To Use

 

Securus has created a simple system to use that we all have on our phones. I have it on my tablet, and I plan on using it many times over to call loved ones who are in jail. We have spent quite a lot of time attempting to reach out, and Securus has been the best place to call. They offer a video conference system, and I see clearly on every call.

 

#2: Hearing Clearly

 

I hear every call clearly, and I feel much better knowing I may share information with family. They need to know what is going on at home, and I need them to know we are looking out for them. I believe it is important we are making strides to reach out to family, and I want them to know we will be there when they get out of prison.

 

The Securus app and their company have done wonders for us, and I feel better knowing I may call with them at any time. Downloading the app was simple, and I have control over the calls that I do not have with other companies.