The company recently announced the start of several trial programs aimed at curbing the threat that smuggler drones pose to prisons.
After extensive consultation, the company decided to employ a digital antenna structure much like its current wireless containment solution.
A recent press release from the company’s spokesperson indicated that the technology was improving with every trial; this will be very welcome news to the over three thousand law enforcement and corrections agencies with which Securus Technologies does business.
Customer Service Awards
Innovation is not the only thing that Securus Technologies is known for, the company’s customer relations is exemplary. Good customer service is crucial to a business because it keeps old clients and ensures that new clients keep coming back.
It is easy to net new clients through advertising, but customer service is what turns them into regular customers.
These awards are the gold standard when it comes to recognizing achievement in the business world. The company’s corporate escalations team won first place as they were picked as the customer complains team of the year.
Zelperita Jackson was placed second for customer service professional of the year recognizing her outstanding work as the customer service manager. The video visitation team came in third for front-line service team of the year.
These accolades reflect the company’s focus on customer satisfaction, which is a major factor in the company’s success.
Danny De Hoyos, the senior vice president in charge of operations at Securus shared some of their secrets to success in customer service.
He said that they pay special attention to dissatisfied customers, their corporate escalations team takes measures not only to address complaints but they also actively try to avoid them by working with other departments to rectify whatever brought about the complaint. The company was very proud of their various winners.
Securus Technologies is a company situated in Carrollton, Texas that specializes in providing technical support to security-related institutions. The company serves over three thousand five hundred law enforcement, public security, and prisons with over a million inmates in North America.
The company is committed to quality and efficiency as they provide incident management, communication, emergency response, information management, inmate self -service, and biometric analysis to their varied clientele.
Securus Technologies has prioritized innovation and customer service in their operations, and this has led to their remarkable success. Innovation means that new products and ideas secure the company’s long-term future, while their outstanding customer service ensures success in the short term.